Returns and Refunds Policy

Thank you for shopping at Mama Tierra.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days.
  • The product isn’t used or damaged.
  • You obtained a Return Merchandise Number (RMN) from us Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:
By email: info.enquiries@mamatierra.uk

Send the product to: 3, Bolton Old Road Atherton, Greater Manchester M469DF

Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Mama Tierra.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Sale items
Sale items can be refunded.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info.enquiries@mamatierra.uk